Find a College. A host or hostess can expect to learn their position on-the-job. Even if you have past experience at another restaurant, you must still learn each restaurants expectations and strategy to seating guests efficiently.
You most likely would shadow other hosts or hostesses to learn the job. A host or hostess plays an important job at a restaurant as they are the first people to greet a customer and make sure they feel welcome. If there is a waiting list, they also have to determine how long the guest can estimate their wait will be and communicate that information.
The more clearly a host can communicate, the more effectively they will be able to do the job. A host or hostess may work irregular hours. You may need to work early mornings or evening hours, which can sometimes stretch late into the night. Hosting jobs are often part-time, and some are weekends-only. Hosts and hostesses can expect to work weekends and holidays throughout the year.
Since you will likely have a variable schedule in this position, you will benefit significantly from being able to manage your time effectively. Hosts need to be at work on time and must be able to complete their tasks within their daily schedule. Make sure you also feel comfortable resuming regular hosting duties whenever necessary. Restaurants are unpredictable environments. Hosts and hostesses must be able to problem-solve to deal with changing shifts and customers with different requests.
The ability to think quickly and creatively to solve problems will help you remain a successful host or hostess. Since hosting is a customer service job, it is especially helpful to be detail-oriented. Customers in a restaurant will always enjoy a more positive experience, and noticing small details within restaurant parties will help you maintain a good reputation.
You will need to work with numbers as a host or hostess. You will likely count people, tables and seats. You will also need to calculate wait times. You may need to coordinate your schedules with coworkers and calculate the number of hours you need to work during a given week or month. Hostess [Intro Paragraph] Start your hostess job description with an introduction to restaurant or hotel.
Hostess Job Responsibilities: Welcome guests in a warm and friendly manner. Seats guests and manage the seating chart. Monitors restaurant activity to determine seating and dining flow. The hostess will often be responsible for monitoring activity on the restaurant floor.
This could include identifying instances where coworkers need help or if guests need assistance in some way and offering to step in, before they have to ask. By having an overview of the dining area, the hostess is able to take in vital information that informs how they work for the rest of their shift. For example, if upon seating some guests the hostess notices that a chair at one of the adjacent tables is broken, that may affect how many people are able to be seated at that table, which may cause backlogs in seating if new guest parties only come in certain configurations.
At many restaurants, the hostess is in charge of processing calls, emails, or messages from reservation apps and reversing the appropriate tables for future guests. Many restaurants use booking apps like Apointedd to process their reservations. With apps like these, you can remind guests of their reservations via SMS, sync internal and external calendars, and manage staff duties. In seating guests, a hostess may be required to prepare table settings, change tablecloths, and arrange seating for their guests.
This responsibility may require the hostess to become aware of processes in the kitchen, such as stock levels and dishwashing. This responsibility may also require the hostess to do more stocking and cleaning work. It will be up to the hostess to ensure the proper levels of menus are stocked at the table or front podium at all times. The hostess may also be responsible for cleaning duties like wiping, mopping, and vacuuming in certain situations.
The hostess is responsible for cleaning and maintaining the entrance and welcome area to the restaurant. As the first part of the restaurant the guests see, it is vital that this part of the restaurant be kept as presentable as possible. Inevitably, a hostess will need to respond to a complaint. But with so many different moving parts involved in running a restaurant, how can you keep a handle on everything, much less make these parts work to the best of their ability?
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